Refund Policy
Last updated: 8 September 2026
How payments work
Credit packs are one-time purchases processed by Paddle.com as merchant of record. Paddle issues your receipt and handles the refund transaction itself.
When you can get a refund
If you bought a credit pack and haven't spent the credits, you can request a full refund within 14 days of purchase — no questions asked (this includes the EU/UK consumer right of withdrawal). Credits already spent on hosting charts are service that has been performed and aren't refundable, but if something went wrong — double charge, broken feature, a chart that never worked — tell us and we'll make it right with a refund or replacement credits.
How to request one
Email support@chartlink.app with the email on your Paddle receipt, or reply to the receipt itself (it goes to Paddle, who will contact us). Refunds are returned to the original payment method by Paddle, usually within 5–10 business days.